Initial quality check: Inspect your items upon delivery and document their condition with photos and videos.
Reporting Damages: Report any defects or damages within 48 hours of delivery by sending photos, videos, and a description to care@thegaiaelement.com.
Replacement Process: Once your claim is verified, we will replace defective or
damaged items at no extra cost. Return items must be in their original packaging.
Shipping Costs: Gaia Element covers shipping costs for replacements of defective or damaged products.
Exclusions: This policy excludes general wear and tear or damage from improper use.
For questions or concerns, please contact our customer service team at care@thegaiaelement.com. We’re here to ensure a positive shopping experience.
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