Cleaning: Spot clean only for covers with texture, embroidery, and tufting.
Washing Instructions: Machine wash cold for covers with simple patterns or solid colours. Avoid bleach and harsh cleaners.
Ironing: Use a steam iron on low heat for optimal results.
Steps to Maintain Best Look: Their fullness and shape.
Rotation: Rotate pillows periodically to even out wear and maintain consistency in appearance.
Exposure: Protect pillows from direct sunlight to prevent fading of colours and materials.
Professional Cleaning: Consider professional cleaning for deeper maintenance, especially for intricate designs.
Cleaning: Spot clean only for covers with texture, embroidery, and tufting.
Washing Instructions: Machine wash cold for covers with simple patterns or solid colours. Avoid bleach and harsh cleaners.
Ironing: Use a steam iron on low heat for optimal results.
Steps to Maintain Best Look: Their fullness and shape.
Rotation: Rotate pillows periodically to even out wear and maintain consistency in appearance.
Exposure: Protect pillows from direct sunlight to prevent fading of colours and materials.
Professional Cleaning: Consider professional cleaning for deeper maintenance, especially for intricate designs.
Return Policy
Initial quality check: Inspect your items upon delivery and document their condition with photos and videos.
Reporting Damages: Report any defects or damages within 48 hours of delivery by sending photos, videos, and a description to care@thegaiaelement.com.
Replacement Process: Once your claim is verified, we will replace defective or damaged items at no extra cost. Return items must be in their original packaging.
Shipping Costs: Gaia Element covers shipping costs for replacements of defective or damaged products.
Exclusions: This policy excludes general wear and tear or damage from improper use.
For questions or concerns, please contact our customer service team at care@thegaiaelement.com. We’re here to ensure a positive shopping experience.
Share link (to share the product details on WhatsApp,facebook,instagram etc)
Initial quality check: Inspect your items upon delivery and document their condition with photos and videos.
Reporting Damages: Report any defects or damages within 48 hours of delivery by sending photos, videos, and a description to care@thegaiaelement.com.
Replacement Process: Once your claim is verified, we will replace defective or damaged items at no extra cost. Return items must be in their original packaging.
Shipping Costs: Gaia Element covers shipping costs for replacements of defective or damaged products.
Exclusions: This policy excludes general wear and tear or damage from improper use.
For questions or concerns, please contact our customer service team at care@thegaiaelement.com. We’re here to ensure a positive shopping experience.
Share link (to share the product details on WhatsApp,facebook,instagram etc)
The pillow arrived quickly. I had one small tear in the packaging cover, but the team immediately arranged a replacement. Appreciate their responsiveness!
